Booking terms and conditions

Please read through our booking terms below. If there is anything you need clarified before booking onto an event, please contact us and we will be delighted to discuss.
  • Booking process


    All bookings must be made through our booking form.

    If you select to pay by card or Paypal, you will be directed to Paypal's Payment Gateway to make payment in full.

    If you select to make payment by BACS or online bank transfer, then upon receiving your booking form, we will reserve a place for you and send you a confirmation email and invoice. Your place will then be held for 7 days and within this time, you can either pay for the event in full, or pay a £50 non-refundable booking deposit to secure your booking. If paying a deposit, the balance must be paid at least 28 days prior to the start of the trip, otherwise you may lose your place and deposit.



  • The information you provide


    The information you provide is required for our insurance purposes and to pass onto your guide. We will not disclose the information to any other party or use the information for any other purpose. Emails sent to you may include files in PDF format (eg gear checklists and invoices) - please ensure your email filter allows PDF attachements.



  • Cancellation procedure


    If you choose to cancel more than 28 days before the event takes place, your payment will be refunded minus your £50 booking deposit. If you cancel 28 days or less before the event, no payment will be returned. You may opt to take out appropriate insurance to cover this.

    In the very unlikely event that we have to cancel your trip, then you will be offered a refund in full or priority booking on another event (whichever you prefer). We cannot be held liable for additional costs you may have incurred (eg accommodation, transport).



  • Gear needed


    You will need your general hillwalking gear appropriate to the time of year and conditions (see our Mountain hiking and scrambling gear page for more information). Should you turn up without the appropriate gear, your guide may refuse to take you onto the hills and you will not be refunded. If you wish to borrow some equipment, let us know in advance, as we do have an extensive list of gear to hire or lend.



  • Fitness and experience


    A level of fitness and experience appropriate for the activity you are taking part in will be required. This will vary depending on the type of event and will be posted on the event page. We do ask you for an outline of recent relevant experience and current fitness on our booking form. This is used to help us plan the event you are booking onto and try to ensure people within the group are of a similar level. You must also let us know if you have any injuries, medical conditions or are taking any medication. An outline of our event grades, along with suggested minimum levels of fitness and experience, can be found on our How we grade our events page.

    It is your responsibility to ensure you have the required level of experience and appropriate level of fitness for the event you are booking on. If this turns out not to be the case, then for safety reasons, your guide may ask you not to take further part in the event and any fees paid will not be refunded. If you have any doubts or need to discuss your fitness or experience, please contact us before booking onto an event and we will be more than happy to advise.



  • Image rights


    We want you to have a great experience and take away wonderful memories. To help this we'll take some pictures on events and share them primarily through Flickr, other social media channels and our website. If you would prefer not to have your photo taken or your image used, please let us know by unchecking the tick-box on our booking form. Copyright of any photos shared remain the property of the owner, for more info see Flickr Creative Commons.



  • Risk


    Please note that although you will be guided by a mountain leader or mountain guide with appropriate qualifications, hillwalking can involve a risk of injury. You need to accept an element of risk exists and you may feel the need for appropriate insurance - the MCofS have policies through the BMC, more details here. Your leader will assess the group and weather conditions and, to ensure safety, may make appropriate changes on the event if required. This may involve a change of venue, curtailing a walk in poor weather, or extending your day if conditions and group fitness allow.

    Should you not heed the advice of your guide or leader during the event then you will forfeit all professional protection and duty of care and you may be asked to leave the event without a refund of fees paid.



  • Information on website


    The information on the event pages on our website is for guidance only. We make every effort to ensure this is correct, but cannot be held responsible for any inaccuracies or subsequent alterations of itineraries which are beyond our control. We reserve the right to withdraw or modify at any time arrangements advertised.




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